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MCB Bank Ltd. Stock Exchange Branch, Lahore. Advisor: Mr. Khurram shahzad (Lecturer) Muhammad ajmal khan F003-MBA-028 February 21, 2006 Dedication & Acknowledgements I dedicate this internship report to my parents. Because of their prayers and encouragement I have been able to complete this report. Praise is to Allah, the most Gracious and Merciful, who blessed me with the knowledge and wisdom and enabled me to overcome this task. Heartiest gratitude to my parents without their continuous encouragement and love I could not have accomplished this task. I am very grateful to my advisor Mr. Khurram Shahzad and Mr.

Fahad Hassan Incharge placement centre for their continuous help, support and time during the entire course of my internship. I am also very grateful to all the staff members at MCB Stock Exchange Branch, Lahore especially Mr. Zulfiqar Sani and Mr. Muhammad Jassem Butt for their guidance and encouragement. Executive Summary MCB Bank Limited (Formerly Muslim Commercial Bank Limited) has a solid foundation of over 50 years in Pakistan, with a network of over 900 branches, over 750 of which are Automated Branches, over 222 MCB ATMs in 41 cities nationwide and a network of over 12 banks on the MNET ATM Switch.

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MCB’s operations continued to be streamlined with focus on rationalization of expenses, re-alignment of back-end processing to increase productivity, enhancement of customer service standards, process efficiency and controls. The Bank has taken the lead in introducing the innovative concept of centralizing Trade Services in the country by providing centralized foreign trade services to branches with a view to improve efficiency, expertise and reduce delivery cost. During my internship in MCB I worked in Remittances, Advances, Foreign Exchange and Customer Service Office department and I uccessfully completed all the task/duties that were assigned to me. During the course of internship I learned about different functions performed by Remittances, Advances, Foreign Exchange and Customer Service Office department and bank as a whole. I also learned bank’s correspondence with their customers and within branches. I learned about documentation requirements and record keeping for different activities and processes, especially the documentation requirement for different kinds of financing facilities. Table of Contents Chapter 1 6 About the Organization 6 1. MCB in Brief 7 1. 1.

History 7 1. 2. The Mission 8 1. 3. The Business 8 2. Principles of Performance 9 2. 1. Customer Focus 9 2. 2. Quest for Quality 9 2. 3. Employees Respect 9 2. 4. Team Based Approach 9 2. 5. Good Corporate Citizenship 10 3. Corporate Information 11 4. Management Committee 13 Chapter 2 14 Business Operations 14 1. Banking Sector Overview 15 2. MCB’s Performance Overview 16 3. Products and Services 17 3. 1. Personal Banking 17 3. 2. Corporate Banking 21 3. 3. Online Services 22 3. 4. Virtual Banking 24 3. 5. Islamic Banking 25 4. MCB’s Competitive Strategies 26 Chapter 3 29 Learning As A Student 29 . Duties & Accomplishments 30 Bibliography 39 Annexure 40 Chapter 1 About the Organization 1. MCB in Brief 1. 1. History MCB Bank Limited (Formerly Muslim Commercial Bank Limited) has a solid foundation of over 50 years in Pakistan, with a network of over 900 branches, over 750 of which are Automated Branches, over 222 MCB ATMs in 41 cities nationwide and a network of over 12 banks on the MNET ATM Switch, which as a combination is considered to be the core competence of MCB. MCB has become the only bank to receive the Euromoney award for the fourth time in the last five years.

MCB won the “Best Bank in Pakistan” in 2005, 2004, 2003, 2001, and in 2000 the “Best Domestic Bank in Pakistan” awards. In addition, MCB also has the distinction of winning the Asia Money 2005 & 2004 awards for being “The Best Domestic Commercial Bank in Pakistan”. Ten years after privatization, MCB is now in a consolidation stage designed to lock in the gains made in recent years and prepare the groundwork for future growth. The bank has restructured its asset portfolio and rationalized the cost structure in order to remain a low cost producer.

MCB now focuses on three core businesses namely Corporate, Commercial and Consumer Banking. Corporate clientele includes public sector companies as well as large local and multi national concerns. MCB is also catering to the growing middle class by providing new asset and liability products. MCB looks with confidence at year 2005 and beyond, making strides towards fulfillment of its mission, “to become the preferred provider of quality financial services in the country with profitability and responsibility and to be the best place to work”. 1. 2. The Mission To become the preferred provider of quality financial services in the country with profitability and responsibility and to be the best place to work. ” 1. 3. The Business MCB is in its over 50 years of operation. It has a network of over 900 branches all over the country with business establishments in Sri Lanka and Bahrain. The branch break-up province wise is Punjab (57%), Sindh (21%), NWFP (19%) and Baluchistan (3%) respectively. 2. Principles of Performance 2. 1. Customer Focus Over the years MCB has developed strong relationships with its customers by understanding their needs and treating them with respect, dignity and importance.

The driving force behind its commitment and services is its focus on customers, ensuring that it not only meets, but exceeds their expectations. 2. 2. Quest for Quality MCB strives to achieve excellence by ensuring that every moment of our time is spent in adding value, making sure that we do things right, first time, and every time. With this quest for quality, MCB has always taken initiatives in bringing banking into a new arena; from cash to the convenience of plastic; from branch banking to internet banking and from face-to-face customer interaction to online accessibility. 2. 3. Employees Respect

MCB encourages diversity and treat each of our employees with fairness. MCB gives constructive feedback for their continuous development and seek suggestions from all employees for further improvement. The bank ensures that quality performance is acknowledged and rewarded and exercise utmost responsibility in decision-making with regards to our employees. 2. 4. Team Based Approach MCB believes in achieving its Mission and Vision by working together as a combined group. MCB treats its employees as its internal customers and ensure that the requirements of internal customer focus are always met.

Equipped with in-depth product knowledge, and recognizing the strengths in each individual, the bank strives for optimum-results from our co-workers and bringing out peak performances by working towards common goals and objectives in today’s dynamic banking environment. 2. 5. Good Corporate Citizenship MCB seeks to continuously improve the quality of life in our communities. The bank realizes that it has a responsibility to the society in which it operates and it seeks ways of playing a positive role for the betterment of the community at large for a progressive environment, better living and a brighter future. 3. Corporate Information

Board of Directors Mian Mohammad Mansha Chairman S. M. Muneer Vice Chairman Tariq Rafi Mohammad Arshad Shahzad Saleem Sarmad Amin Mian Umer Mansha Aftab Ahmad Khan Atif Yaseen Mohammad Aftab Manzoor President & Chief Executive Advisor Raza Mansha Audit Committee Mian Mohammad Mansha Chairman Mian Umer Mansha Member Aftab Ahmad Khan Member Chief Financial Officer Ali Munir Company Secretary Tahir Hassan Qureshi Auditors A. F. Ferguson & Co. Chartered Accountants Riaz Ahmed & Co. Chartered Accountants Legal Advisors Mandiwalla & Zafar Advocates & Legal Consultants Registered Office MCB Building, F-6 / G-6, Jinnah Avenue, Islamabad.

Principal Office MCB Tower I. I. Chundrigar Road, Karachi. Registrar’s and Share Registration Office THK Associated (Pvt. ) Ltd. Shares Department, Ground Floor, Modern Motors House Beaumont Road, Karachi. 4. Management Committee from left to right M. U. Usmani Malik Abdul Waheed Salman Ahmed Usmani Ali Munir Mohammad Aftab Manzoor Shahid Sattar Aneeq Khawar Shoaib Qureshi Musaddiq Ijaz Zafar Abrar Naqvi Aamer Hassan Zaidi Chapter 2 Business Operations 1. Banking Sector Overview Pakistan’s banking and finance sector grew by over 21 percent from July 2004- March 2005 amid the eight percent expansion in the services sector in Pakistan.

Financial sector in Pakistan is going through a fast-paced transition as new groups were buying out foreign banks’ operations in Pakistan. The number of listed banks is also increasing. While the income from core banking activity has increasing due to higher business volume, earnings are also expected to improve due to ventures into consumer finance, housing finance and enhanced lending to the agriculture sector. In just four years the banking industry has expanded tremendously and now there are more than two dozen commercial and investment banks operating in the country.

Commercial banks in the private sector had performed well since their inception, registering overall growth in the deposit base and profits. The banks also managed to maintain a healthy credit portfolio. Foreign banks have a strong presence in all major cities and are targeting high net worth individuals and blue chip companies. Their strategy is quite successful as they account for about 34 percent of total sector profits, despite having only 15 percent of deposits and 16 percent of advances. During the first six months of the ongoing fiscal year, total assets of all the scheduled banks increased by Rs 239 billion.

Total assets grew by 8. 5 percent from Rs 2,800 billion in June 2004 to Rs 3,039 billion in Dec 2004. During the first six months of 2004-05, there was also an increase of Rs 277 billion in the net advances of the scheduled banks. Net advances grew by 19. 3 percent from Rs 1,437 billion in June 2004 to Rs 1,714 billion in Dec 2004. 2. MCB’s Performance Overview The first half of 2005 was very promising for MCB, as the bank has achieved pre tax profits of Rs. 4. 2 billion, compared with Rs. 2. 2 billion for the same period in 2004. Profit after tax has more than doubled compared to the corresponding period for 2004 and exceeds Rs. billion – highest ever profit in the history of MCB. This translates into earning per shares of Rs. 7. 43. Advance and deposit increased to Rs. 156 billion and Rs. 241 billion reflecting a growth of 14% and 10% respectively. Additionally the bank’s assets expanded by 16% during the half year ended 2005 and crossed Rs. 300 billion marks. Bank’s equity (capital and reserves) increased by 41% during the half year, which was due to the issue of right shares and retained earnings. Increase in equity would improve the lending limit and would provide the opportunity for significant growth of the bank’s balance sheet.

This would also help to meet the capital requirement under Basel Accord II, which will be effective from 2007. Based on continuing growth and consistently outstanding performance, MCB has once again received the Euromoney Award 2005 for the “Best Bank in Pakistan”. MCB has become the only bank to receive the Euromoney Award for Excellence for the fifth time in last six years. In addition, Asia Money has also declared MCB as “The Best Domestic Commercial Bank in Pakistan” for the year 2005. 3. Products and Services 3. 1. Personal Banking

Deposit Accounts Khushali Bachat Account Khushali Bachat Account, a Rupee savings account is one of MCB Bank’s most popular products. Due to the low initial deposit, the account can be opened by people from all walks of life and still avail the facility of daily product profit calculation. Mahana Khushali Bachat MCB Monthly Khushali Scheme provides you with a steady income every month. Just purchase a Monthly Khushali Certificate and you will enjoy a steady income of your total deposit every month. Pak Rupee Savings Account MCB’s Pak Rupee Savings Account offers you attractive returns on your Pak Rupee investment.

In addition, you have access to a countrywide ATM network convenient cash accessibility 24 hours a day. The facility also provides you with unlimited daily transactions with a limit on maximum withdrawal amount through the ATM machines. Pak Rupee Current Account MCB’s Pak Rupee Current Account offers you the convenience of unlimited withdrawals i. e. access to your funds whenever you want without any notice. There is no limit on the number of transactions you make in a day plus you can avail finance facility up to 75% of the total deposit.

In addition, you have access to a countrywide ATM network convenient cash accessibility 24 hours a day. The facility also provides you with unlimited daily transactions with a limit on maximum withdrawal amount through the ATM machines. Pak Rupee Term Deposit MCB Pak Rupee Term Deposit gives a higher rate of return. It gives you choice of 1 month, 3 months, 6 months, 1 year, 2 years, 3 years, 4 years and 5 year term deposits. Saving 365 The MCB Saving 365 calculates profits on a daily product basis and gives you the facility of unlimited withdrawals.

Foreign Currency Savings Account MCB’s Foreign Currency Savings Account offers you attractive returns on your Foreign Currency investment. You can invest in any of the four currencies i. e. US Dollar, UK Pound Sterling, Japanese Yen or Euro Your foreign currency account is exempted from Zakat and withholding tax Foreign Currency Current Account MCB’s Foreign Currency Current Account offers you the convenience of unlimited withdrawals i. e. access to your funds whenever you want without any notice. There is no limit on the number of transactions you make in a day.

MCB Foreign Currency Term Deposit MCB Foreign Currency Term Deposit gives a higher rate of return. It gives the choice of 1 month, 3 months, 6 months, 1 year, 2 years, 3 years, 4 years and 5 year term deposits. Dollar Khushali Account The Dollar Khushali Account, a Dollar based account was introduced in 1993 at selected MCB Bank branches. Today, you can open a Dollar Khushali Account at over 200 branches in Pakistan. Loan Products MCB Business Sarmaya “MCB Business Sarmaya” is the best Running Finance facility against your residential property which empowers you to manage your business dealings better.

So act today and get MCB Business Sarmaya and thus improve your business, avail lucrative opportunities and expand your business, with absolute satisfaction of cash flows. MCB Car4u Life is like a chess board. You plan your career options. You analyze your business moves. But when you really want to improve your life, you make a power move. MCB CAR4U Auto Finance is the power move that assists you in more ways than you ever imagined. It is affordable, with lowest mark up, flexible conditions, easy processing and above all, no hidden costs.

MCB Pyara Ghar Some destinations require a long wait. Like waiting for a home of your own. But with MCB Pyara Ghar it is now easy to step into your home and start living a real life. MCB Pyara Ghar is an ideal Home Finance from your own bank that lets you Purchase, Renovate or Construct your home the way you have always wanted. Having your own home was never so easy Easy Personal Loan MCB Easy Personal Loan provides you with the financial advantage to do things you’ve always wanted to but never had the sufficient funds for. Take that much-needed holiday.

Buy a car. Refurnish your house. Purchase a new TV. Finance a better education for your children. MCB Master Card Since the beginning of time, people have tried to find more convenient ways to pay, from gold to paper money and cheques. Today, money is moving away from distinct hard currencies and towards universal payment products that transcend national borders, time zones, and, with the Internet, even physical space. Plastic or “virtual” money, credit, debit, and electronic cash products, inevitably will replace cash and cheques as the money of the future.

MCB Rupee Traveler’s Cheques MCB Rupee Traveler’s Cheques were first introduced in 1993 as safe cash for traveling and travel related purposes. The product has been extremely popular and is preferred over cash by customers while traveling and in all walks of life. MCB Rupee Traveler’s Cheques- The safest way to Carry Cash 3. 2. Corporate Banking Cash Management Services MCB’s network of over 900 branches in Pakistan enables it to collect and disburse payments efficiently with its cash management services.

This also enables it to offer you a choice of paper based or electronic fund transfer solutions including collection amounts, cross branch on- line transactions etc. Working Capital Loans Based on the customer’s specific needs, the Corporate Bank offers a number of different working capital financing facilities including Running Finance, Cash Finance, Export Refinance, Pre-shipment and Post- shipment etc. Tailor- made solutions are developed keeping in view the unique requirements of your business.

Term Loans MCB offers Short to Medium Term Finance to meet capital expenditure and short term working capital requirements of our customers. The loans are structured on the basis of underlying project characteristics and cash flows of the business. Trade Finance Services Under Corporate Banking MCB offers trade finance services that include an entire range of import and export activities including issuing Letters of Credit (L/Cs), purchasing export documents, providing guarantees and other support services. 3. 3. Online Services

MCB ATM Services With a solid foundation of over 50 years in Pakistan, with more than 750 automated branches, 269 online branches, over 222 MCB ATMs in 41 cities nationwide and a network of over 12 banks on the MNET ATM switch, MCB is positioned at the forefront of the banking industry in Pakistan. This success has been possible because of a never-ending drive to achieve higher levels of excellence, constantly striving to raise the level of performance. MCB Mobile Banking At the forefront of technological excellence, MCB proudly introduces MCB MOBILE BANKING.

The convenience of accessing your account balance information and mini statements whenever you want or wherever you may need them, with comfort and peace of mind. MCB Call Center Keeping up with banking services can be tedious but not with MCB Bank, where phone service is at your fingertips. Just dial our Call Centre from the comfort of your home or office or wherever you happen to be. It offers basic banking services for your convenience, eliminating the need for you to make unwanted trips to your branch. MCB Smart Card MCB now brings you MCB SmartCard -a secure and convenient instrument of payment with unmatched functionalities.

It provides 24-hour direct access to your bank account. The convenience and flexibility of MCB SmartCard will help you live a smarter life. It not only helps you manage your expenses, but also eliminates undue interest on your day to day credit card transactions. Your balance is always within your reach and you spend accordingly. MCB Debit Card Now MCB brings a secure, convenient and quick payment facility that enables you to do purchasing by using your existing MCB ATM / MCB Smart Card as a DEBIT CARD. 3. 4. Virtual Banking

MCB Virtual Internet Banking offers you the convenience to manage and control your banking and finances – when you want to, where you want to. MCB’s Virtual Internet Banking facility is simple and secure. And its free of cost. With MCB Virtual Internet Banking you can access any of the banking services, 24 hours a day, 7 days a week and throughout the year. MCB Virtual Internet Banking offers a wide range of online services which makes your banking accessible anytime and from anywhere. Detailed Account Summary of all listed accounts.

Mini-statements of each of the listed accounts showing recent transaction history for that account(s). Statement-by-Period of each of the listed accounts, based on the period specified. Immediate or Scheduled Transfer of Funds between your own accounts, as well as to third-party accounts setup as beneficiaries, maintaining accounts with MCB. Scheduling of ‘One-Time’ as well as ‘Recurring’ Funds Transfers. Payment of utility bills for registered Utility Companies. Immediate or Scheduled Bills Payment. Scheduling of ‘OneTime’ as well as ‘Recurring’ bill payments.

Option for ‘Full’ or ‘Partial’ payment based on the payment conditions specified by a particular Utility Company. Bulk Salary Transfer for Corporate Customers, to facilitate them in paying salary to the corporate employees, who maintain accounts with MCB. Bulk Funds Transfer for Corporate Customers. Cheque Book Request for any of your listed accounts. Payment/Transfer Alerts for reminding, in advance, prior to the processing of specified payments and transfers. Personal Alerts for reminding of pre-specified events and occasions. 3. 5. Islamic Banking

Deposit Schemes For customers who are looking for a deposit opportunity where they can purse their funds and reap halal returns on it, we offer the following products: • Al-Makhraj Saving Account • Al-Makhraj Ianat Account • Al-Makhraj Term Deposit Fund Based Facilities Ijarah Products MCB’s Islamic Ijarah, analogous to the English term ‘leasing’, is based on the ‘Ijarah wa Iqtina’ concept which means the sale of the asset to the lessee after the Ijarah has matured. Under this scheme, MCB will be the owner of the asset, and the customer (lessee) will be given the asset to use for a certain period of time in return for monthly rental payments.

MCB will give a separate unilateral undertaking that it will offer to sell the asset to the customer (lessee) at the maturity of the Ijarah agreement at a price that may be equal to the security deposit amount, hence the term ‘Wa Iqtina’. Types of Ijarah o Car Ijarah o Equipment Ijarah 4. MCB’s Competitive Strategies To be competitive the Bank has further reinforced its position in the Consumer Banking arena by streamlining and re-launching the consumer financing products and introducing more convenience based solutions.

With the relaunch of auto finance and house finance products, the Bank pushed the products with full thrust. The Bank has also launched a running finance facility against mortgage of property. Technology continued to play an important role in improving and expanding product offerings. The Bank introduced more IT based products to cater to the changing lifestyles and needs of the customers. MCB Virtual-Internet Banking was launched with wide ranging banking solutions for the customers ranging from individual to corporate customers and it has become the most preferred Internet banking solution in the country.

MCB also had the privilege of being the first Bank in Pakistan to launch the comprehensive bill payment facility through its alternate delivery channels which include Internet Banking, ATMs and MCB Call Centre, currently with six payment partners. Similarly, the Bank also took initiatives to increase the usage of debit facility. To provide timely and updated information, MCB has also provided a new look to its website which is user friendly and considerably easy to browse. The Islamic Banking initiative has been very successful in attracting new customer, both individuals and companies.

Similarly, those relationships, which were confined only to current account facility, have grown into stronger business relationships. The branch network was expanded to Lahore and Multan during the last year and recently been extended to Hyderabad and Faisalabad. The Bank plans to further expand its Islamic Banking branch network to other metropolitan areas and also to introduce new sharia compliant banking solutions to a wider range of customers for satisfying their individual and business needs. Some wide-ranging new strategic initiatives were also taken up which will be important for the Bank in years to come.

A private company has been formed in Hong Kong (fully owned subsidiary of MCB) in partnership with Standard Chartered Bank, handling trade transactions of select countries in the AsiaPacific region. It is projected to earn US$ 1 million in its first year of operations. To increase its international presence, the Bank will be opening its representative office in Dubai and entering into major strategic alliances with banks in the UAE/ especially for marketing our consumer banking products to non-resident Pakistanis.

Furthermore, feasibility is also being carried out for entering other international markets. MCB’s operations continued to be streamlined with focus on rationalization of expenses, re-alignment of back-end processing to increase productivity, enhancement of customer service standards, process efficiency and controls. The Bank has taken the lead in introducing the innovative concept of centralizing Trade Services in the country by providing centralized foreign trade services to branches with a view to improve efficiency, expertise and reduce delivery cost.

Management of Human Resources has been one of our core focus areas. MCB is committed towards attracting, retaining and motivating outstanding people. Challenge for MCB is to provide an environment in which employees can better realize their potential. The Bank introduced ‘reward for performance’ where high potential officers were identified and rewarded accordingly. In view of the competitive environment, the Bank is focusing on performance and introducing a more robust performance management system. MCB is also strongly committed to training its staff at all levels.

The Bank will also be implementing the full suite of the latest version of SYMBOLS Version 8. MCB Bank will run SYMBOLS eFinance modules to deliver personalized services to its customers over multiple delivery channels, while SYMBOLS Enterprise Operations Center will serve as its core banking transaction-processing engine. By implementing SYMBOLS, MCB Bank aims to raise the level of its customer service and its time to market in new product offerings for its three core banking businesses in Corporate, Commercial and Consumer Banking – retaining its market leadership as Pakistan’s progressive Bank.

Chapter 3 Learning As A Student 1. Duties & Accomplishments During my internship in MCB I worked in Remittances, Advances, Foreign Exchange and Customer Service Office department and I successfully completed all the task/duties that were assigned to me. The duties that I performed and the thing I learned each day are given as follows: July 15, 2005 Learned basic operations of remittance department Learned how to make entries and vouchers for Incoming TT(Telegraphic Transfer) Made vouchers and entries for Incoming TT Observed other operations e. . PO (Pay Order), DD (Demand Draft) July 16, 2005 Learned bank charges for PO, DD, TT & MT (Mail Transfer) Learned how to make entries and vouchers for Outgoing TT(Telegraphic Transfer) Made few Outgoing TT Learned & Made Inter-Branch Credit Advices against the checks received from outer city branches July 18, 2005 Learned about the payment against PO & DD received from other branches (usually the first activity in the remittance dept. Learned how to issue a PO Made entries against the TT and MT in the Day Book Made Incoming and Outgoing TT Made Inter-Branch Credit Advices against the checks July 19, 2005 Made Debit vouchers against the TT, PO & DD charges Made Credit vouchers (contra) against the TT, PO & DD charges Made Incoming and Outgoing TT Made Inter-Branch Credit Advices against the checks Made entries in the Day Book

July 20, 2005 Learned Incoming & Outgoing TT Entries in the Daily Voucher Record Sheet Learned how to make DD and PO Made Debit vouchers against the TT, PO & DD charges Made Credit vouchers (contra) against the TT, PO & DD charges Made Incoming and Outgoing TT July 21, 2005 Learned basics of Remittance Software System Made DD and PO entries in the Daily Voucher Record Sheet Made Inter-Branch Credit Advices entries in the Daily Voucher Record Sheet Made Incoming and Outgoing TT Made Inter-Branch Credit Advices against the checks Made entries in the Day Book July 22, 2005 Learned about different Stamps on the PO Learned and made entries and vouchers against Incoming MT Made Incoming and Outgoing TT Made Inter-Branch Credit Advices against the checks

Made entries in the Day Book July 25, 2005 Learned and recorded the entries against Incoming MT Made Incoming and Outgoing TT Made Inter-Branch Credit Advices against the checks Made entries in the Day Book Issued Credit Advices against DD July 26, 2005 Learned PO and DD issuance in detail Made the entries against Intercity Received Checks Made Incoming and Outgoing TT Made Inter-Branch Credit Advices against the checks July 27, 2005 Got more information about Remittance Software System Learned how to make cancellation entries in the Remittance Software System in case of any discrepancy Made Debit vouchers against the TT, PO & DD charges Made Incoming and Outgoing TT Made Inter-Branch Credit Advices against the checks

July 28, 2005 Learned how to cancel a DD Made Incoming and Outgoing TT Made vouchers for incoming MT Made Inter-Branch Credit Advices against the checks Issued Credit Advices against DD July 29, 2005 Learned how to make entries against the incoming TT for which the beneficiary’s account in some other bank Made Incoming and Outgoing TT Made Inter-Branch Credit Advices against the checks Made entries in the Day Book July 30, 2005 Was moved to Credits, got basic information about different operations of Credits department Learned about Running Finance against the Saving Certificates also called Instant Finance Studied few pages of Credit Manual Studied a Instant Finance Case Learned about the entries against Monthly Installment for Car Financing Made Daily Voucher Sheet

August 1, 2005 Learned basic types of financing Read Running Finance in detail from manual Studied a Running Finance Case Made Vouchers Made Daily Voucher Sheet August 2, 2005 Learned about the different documents required for Credit Investigation Learned about the documents required for Running Finance Learned the Concepts of Demand and Cash Finance Made Vouchers Made Daily Voucher Sheet August 3, 2005 Studied Export Refinancing from Manual Made voucher for partial Adjustment of CF (Cash Finance) Filled ‘’Credit Proposal cum Sanction Advice MCB Instant Financing, BBFS (Borrower Basic Fact Sheet) and Application for Finance for renewal of 3 cases of CF. Made Lease Statement Made Daily Voucher Sheet August 4, 2005 Studied Documentation/Collateral Guidelines Made ‘’Disbursement Status-Leasing” Statement Made CF Vouchers Made Voucher Sheet Made entries for monthly mark up against RF (Running Finance) August 5, 2005 Studied other types of Export Financing e. g.

FAFB (Finance Against Foreign Bills), FBP (Foreign Bills Purchased) Studied ‘’Sanction Advice” & ‘’Approval for Financing” Made Voucher and Voucher Sheet Studied a Credit Report August 8, 2005 Learned “General Documentation” for financing Learned about FIM(Finance against Imported Merchandise) Made Daily Voucher Sheet August 9, 2005 Learned documentation requirement for each type of financing Made Vouchers Made Daily Voucher Sheet August 10, 2005 Made monthly entry in the ‘Mark-up Recovery Register’ Made ‘Letter to Auditor’ Made Vouchers Made Daily Voucher Sheet August 11, 2005 Learned about L/C documents Learned basics of Foreign Exchange operations Made Voucher Sheet August 12, 2005 Learned about different L/C related terms and definitions Learned about Payment against Foreign Currency Checks Learned about Foreign Inward Telegraphic Transfer Made Voucher Sheet August 13, 2005 Made vouchers for Foreign Currency Cash withdrawal Made vouchers for FITT(Foreign Inward Telegraphic Transfer) Made Voucher Sheet August 15, 2005

Learned about bank charges against L/C Learned diff. types of SWIFT messages Made Vouchers Made Daily Voucher Sheet August 16, 2005 Worked as CSO(Customer Service Officer) because CSO was on leave and performed the following activities: o Attended phone calls o Attended customer inquiries o Received ATM forms o Received and entered daily DAK o Issued ATM cards o Issued balance Certificates and Bank Statements o Made charges vouchers for TT/DD/PO August 17, 2005 Studied few chapters of Foreign Exchange Manual Learned about diff. types of L/Cs Learned about diff. parties involved in L/C Learned about Payment modes for L/C Made Vouchers Made Daily Voucher Sheet

August 19, 2005 Worked on the seat of A/C Opening/Check Collection/Lockersbecause the Madam on this seat was on leave, so learned and performed the following activities: o Opened three accounts o Issued check books o Received ‘Check Book Issuance Requisition’ August 20, 2005 Opened new accounts Issued check books Received ‘Check Book Issuance Requisition’ Made CCs(Check Collection) Made Vouchers August 22, 2005 Opened new accounts Issued check books Received ‘Check Book Issuance Requisition’ Made CCs Made Vouchers August 23, 2005 Worked as CSO(Customer Service Officer) August 24, 2005 Opened new accounts Issued check books Received ‘Check Book Issuance Requisition’ Made CCs August 25, 2005 Opened new accounts Issued check books Received ‘Check Book Issuance Requisition’ Made Vouchers August 26, 2005

Sorted Foreign Currency Signature Verification Cards Opened new accounts Issued check books Received ‘Check Book Issuance Requisition’ Made CCs(Check Collection) Made Electricity Bills Vouchers August 27, 2005 Opened new accounts Issued check books Received ‘Check Book Issuance Requisition’ Made CCs(Check Collection) Made SUI GAS Bills Vouchers Made Telephone Bills Vouchers Made Electricity Bills Vouchers Bibliography The major sources of information and help were: Articles and Reports “Banking sector grows by 21. 8%”, Daily Times “Small banks in the private sector gear up for mergers, acquisitions” by MONEM FAROOQI, February 10, 2005, The Nation MCB Annual Report 2004 MCB Half Yearly Report 2005 Websites http://www. mcb. com. pk Annexure Broachers visit www. mcb. com. pk Business Sarmaya: Virtual Banking: Call Centre: Islamic Banking:

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